When the Explanation Is Kind, the Decision Comes Easier

Author : Dr. Min-soo KimJune 23, 2026 at 05:43 PM 19
Truman Customer Story Column  Surgery Date 2026-04-10

When the Explanation Is Kind,
the Decision Comes Easier

 

On the road to deciding on surgery, what do patients want most from their doctor?

Not flashy explanations, and not grand promises. Simply having your condition explained in a way you can understand — that one thing moves the heart most.

Dr. Minsu Kim Part 3

Today, borrowing the short but clear review of a recent patient, I would like to write about the work of explaining.

 

A Hard Subject to Bring Up

The chest is a part of the body that is hard to show anyone. Just crossing the threshold of that first consultation takes real resolve.

The longer someone has struggled with gynecomastia, the longer it took them to finally sit down in the consultation room. We understand the weight of that.

 

"Thank You for the Kind Consultation"

When asked what stood out about his first visit to the clinic, his answer came down to a single sentence.

"Thank you for consulting with me so kindly."

It is short, but it is the sentence we most want to hear. It is also why Trueman Gangnam maintains an all-male staff — so that concerns that are hard to bring up can be spoken about comfortably.

 

Explaining So You Truly Understand

When we asked about the most memorable moment during surgery, he again said he was "grateful the doctor explained everything so kindly."

"I was grateful my doctor explained everything so kindly"

Surgery is not a matter of technique alone. It should proceed only once the patient understands what is being done, why, and how. Explaining it clearly is part of our job.

 

"I Recommend It"

Asked what he would say to others with the same concern, he answered without hesitation.

"I recommend it."

Sometimes that one line says more than the longest review. A decision made with full understanding is both light and solid.

If you are still weighing it, we suggest starting with a consultation. The decision can come after. Trueman Gangnam will be with you through that process.

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Dr. Min-soo Kim
ABOUT THE AUTHOR
Gangnam Branch · Thoracic Surgeon · Master of Medicine
# Trend-Aware Body Design# Patient Communication First# Tailored to Your Needs
Key Background
  • · Board Certified Thoracic Surgeon / M.S. in Medicine
  • · M.D., Pusan National University School of Medicine
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"Body design with a contemporary eye — surgery led by a full understanding of what the patient wants"
"A result is complete when the medical team's skill and the patient's wishes meet. With a trend-aware eye I read precisely the line each patient has in mind, and through careful communication at every stage I bring about the change they are most satisfied with."
  • · Thoracic Surgery Residency, Samsung Medical Center
  • · Thoracic Surgery Fellowship, Samsung Medical Center
  • · Former Professor of Thoracic Surgery, Dongguk University Ilsan Hospital
  • · Member, The Korean Society for Thoracic and Cardiovascular Surgery