Truman Customer Story Column
When you read reviews about what patients remember after surgery, unexpected scenes come up often.
Please Ring the Bell When You Come To
What the patient I introduce today remembered was not the surgical result or the pain, but the guidance given before and after surgery. Having his wrists secured to prevent a fall, and the words, "Please ring the bell when you come to." Why do these scenes, which may look trivial to a patient, exist? Today I want to talk about that.
Safety Lives in the Places You Don't Easily See
A patient under sedation, or coming out of anesthesia, has difficulty protecting his own body.
That is why our operating room follows set procedures. To keep the patient from being hurt by an unconscious movement under anesthesia, we secure the wrists, and right after waking, we guide him to press the bell first so that he does not fall trying to sit up alone. He wrote that this guidance stayed with him. A good surgery does not come from the surgeon's hands alone; I believe it comes when these unseen procedures are supporting it.
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Two Worries — Insurance and Satisfaction
Before surgery, his worries were whether insurance would apply, and whether he would be satisfied afterward.
About insurance, he said he was well informed during the consultation. Whether coverage applies to gynecomastia surgery depends on the diagnosis, and private indemnity likewise depends on enrollment terms, so we confirm this part in consultation according to each person's own circumstances. As for satisfaction, other sentences in his review answered for him.
"Tidy, kind, systematic"
These are the three words he left when asked what he liked about the clinic.
I know that an answer compressed like this is harder than a long sentence. It is an answer that would not have appeared had even one of the three words been contradicted by his experience. From the operating room's safety procedures to the front desk's reception, we will hold the weight of those three words.
"Wearing a short-sleeve shirt with confidence"
This is what he wrote as what he most wanted to do after surgery.
When I think of the time he must have spent standing in front of the wardrobe each summer, I can understand why this ordinary sentence became a wish. This summer, I hope he pulls out a short-sleeve shirt without a second thought.
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For Those Under Heavy Stress
For others with the same concern, he wrote that if your chest is causing you a great deal of stress, he would recommend going ahead.
This recommendation comes from his own experience. Whether surgery is actually needed is something to decide after confirming your own condition through an examination, and we will help you accurately from that very first check.
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- Dr. Kim Seok-won, TRUEMAN Gangnam -
