Truman Customer Story Column Surgery Date 2026-04-04
What a Simple “Don't Worry”
Left Behind
Surgery is never a matter of technique alone.
A single word offered at the patient's most anxious moment can change how the entire surgery is remembered. Today we share the story of one patient whose greatest fear was aftereffects — until a few words from the medical team put his mind at ease.
What Worried Him Most
Aftereffects were his biggest worry
What weighed on this patient most before surgery was the possibility of aftereffects.
The worry of what might happen if something went wrong. But he told us the clinic, the surgeon, and the nursing staff looked after him so well that the worry simply disappeared.
Fear grows in the empty space where information is missing. Filling that space with thorough explanations and people who stay by your side — that is our job.
First Impressions
A first atmosphere that never felt heavy
On his first visit, what he remembered was an unexpected lightness.
“The atmosphere wasn't heavy at all, the staff were all friendly, and they walked me through the consultation in detail without pausing once — it was wonderful.”
The footsteps that carry a chest concern into a clinic are usually heavy ones. So from the very first moment, we try to create an atmosphere that lifts even a little of that weight.
During Surgery
“It'll be over soon, so don't worry”
When we asked about the most memorable moment during surgery, the answer was a single sentence.
What stayed with him most was being told, “It'll be over soon, so don't worry.”
Everyone feels tense on the operating table. In that moment, a word of reassurance from someone at your side becomes the memory that lasts the longest. That is why we make sure never to forget that one small sentence.
After Surgery
“I want to wear nicer clothes, all kinds of them”
When we ask what patients want to do first after surgery, the answers are usually modest.
He said he wanted to “wear nicer clothes more often, and try all kinds of different styles.” For those facing the same concern, he added, “If you're hesitating like I was, I'd encourage you to go ahead with the surgery.”
The simple joy of picking out what to wear — Trueman Incheon will help you take back that small piece of everyday life.
